The primary function of the CGA Account Manager in the consumer electronics space is to act as the main point of contact between CGA and its clients, ensuring that client needs are met while fostering long-term relationships.

This role involves understanding clients' business objectives, managing and anticipating their needs, and providing tailored solutions to drive sales and enhance customer satisfaction. It includes achieving targets, training reseller staff, merchandising, and effectively managing accounts to meet the strategic requirements of the Brands and Core Group.

Key Performance Areas:
Account Management

• Prepare quarterly and annual business plans per retailer to exceed business targets.
• Implement agreed plans to develop partners' business growth in all areas.
• Analyse and identify key areas, timelines, and actions required to grow Apple’s percentage contribution and market share per retailer.
• Communicate the value of driving the Brand per retailer and its impact on partners' bottom line performance.
• Develop and maintain commercial relationships with partners and salespeople in retailers.

Sales Planning and Execution

• Secure committed orders per retailer in line with sales targets.
• Review and analyse stock parameters per retailer to ensure responsible account management.
• Ensure sales targets are met on a quarterly and annual basis.
• Maximise additional revenue streams per channel through planning and execution.

Account Administration and Stock Planning

• Manage reporting processes both internally and externally with respective resellers.
• Review and identify model stock parameters per reseller and implement constructive action plans to manage within these parameters.
• Ensure weekly sell-out reports are submitted on time and in full.

Finance

• Manage partner billings and expenses monthly in line with budget requirements.
• Manage agreements and contracts with clients on CM request.
• Assist with new accounts applications and documents, following up on contract completion.
• Conduct account reviews and manage debtors.
• Handle returns.

Merchandising/Visual

• Maximise brand presence within each retailer's environment by driving initiatives through head office engagements.

Qualification and Experience Requirements

• Senior Certificate
• Minimum of 3 years of experience in a retail supplier environment or telecommunications.

Key Competencies

• Relationship Management
• Sales and Negotiation Skills
• Communication and Presentation Skills