Core Group - Order Management Controller

At Core Group, we take pride in representing globally renowned brands, and the efficient operation of our warehouse is at the heart of our success.

• Managing the day to day operations of the order management activities for the relevant product lines.
• Coordinating, analysing and reporting on the order management activities of the relevant product lines.
• Offers support to the rest of the supply chain team and acts as link between customers and warehouse operations
• This person must be a highly organised individual who has the ability to understand different stages of our ordering process.
• In addition, this person needs to be able to facilitate and provide feedback on multiple orders within different stages of the process.
  

Key Responsibilities:

Processing:

• Approvals of GSX repairs & processing customer repairs on Filemaker 
• iStore & AASPs spares shipment tracking
• Controlling back orders for customers 
• Capturing & issuing AASP & iStore orders daily on Syspro

Billing / Financial Services:

• Invoicing customers on Syspro daily

Service & Sales Support:

• Generation of quotes for Tools & consumables - AASPs, iStores and Core Service Centre Accurate & timeous processing 
• Generation of daily repairs report – GSX repairs correspond with Filemaker & purchase orders received from customers Repairs on GSX vs FM corresponding with each other
• Sending updated price lists to customers on a monthly basis Accurate / Timeous / Consistent Processing OOBF / CPA Claims Daily approvals 
• Arranging KBB pick up requests from AASPs (CGA) All faulty spares shipments processed within 24 hours of manifests received 
• Effective customer communication 
• Importing Required GSX info into Filemaker (Nocaon IDs) 
• Weekly Imports ASP Shipment Monitoring (KGB & KBBs) - Custom queries, delivery

 

Inventory and Asset Monitoring

• Generang new spare part numbers for inventory on Syspro & Filemaker 
• Placing stock requisions on GSX & Syspro Accuracy (GSX corresponding to Syspro) - Using correct pricing structure 
• Monitor & update iStore Open box SOH

About You:

Qualifications:

• Matric certificate.

Experience Required:

• Practical experience in sales administration role
• Experience with working with different currencies
• Strong knowledge of Excel

Key Competencies:

• Systems Knowledge - Ability to process in Syspro, GSX & Filemaker
• Attention to detail - Diligence with all daily activitie
• Team orientation - Team player with all relates members – AppleCare tea
• Problem solving - Ability and determination to solves problems
• Customer Service
• Verbal Presentation