Purpose of the Role
The Performance & Productivity Specialist will play a pivotal role in driving organisational performance. The key objective is to shape, build, and sustain a high-performance culture that embeds productivity into the organisation’s DNA, enabling long-term business success.

Key Responsibilities

1. Championing a High-Performance Culture

• Lead initiatives that promote and embed a culture of performance and productivity.

• Actively influence mindsets, practices, and structures to ensure performance excellence is a core part of the organisation.

• Drive change adoption, address resistance, and lead communication to support culture transformation.

2. Performance Frameworks: KPAs, KPIs, and Scorecards

• Partner with executive leadership and HR to design and implement business-aligned performance frameworks.

• Work with managers and business unit heads to translate KPAs into clear, measurable, and actionable KPIs.

• Build managers’ capability to set SMART KPIs (specific, measurable, achievable, relevant, and time-bound).

• Support managers in developing and implementing quarterly scorecards for their teams.

• Monitor progress against scorecard goals and ensure alignment with annual performance reviews.

• Enable managers to conduct effective performance review discussions that drive engagement and accountability.

3. Productivity Reviews & Insights

• Apply commercial insight to evaluate and benchmark productivity across functions and against industry standards.

• Recommend process improvements, workforce optimisation, and staffing requirements to enhance productivity.

• Present actionable insights and recommendations to senior stakeholders.

4. Technology, Systems & Reporting

• Recommend and leverage HRIS, performance management software, and analytical tools to measure and track performance.

• Use data dashboards and analytics (e.g., PowerBI, Tableau) to report on progress and inform decision-making.

Key Competencies

• Strong knowledge of performance management frameworks and productivity methodologies.

• Demonstrated ability to embed a productivity mindset into organisational culture.

• Change management expertise with experience managing adoption and resistance.

• Proven ability to link strategy to measurable outcomes and commercial results.

• Excellent facilitation, coaching, and stakeholder engagement skills.

• Analytical mindset with the ability to translate metrics into actionable insights.

• Strong communication skills, with the ability to create clear and impactful documentation.

• High attention to detail and strong business acumen.

Qualifications & Experience

• Bachelor’s degree in Business Management, Human Resources, Industrial Psychology, Organisational Development, or related field.

• A postgraduate qualification (MBA or Honours) will be advantageous.

• 5+ years’ experience in performance management, organisational development, or productivity-focused roles.

• Proven track record of designing and implementing performance frameworks that deliver measurable business outcomes.

• Commercial acumen with the ability to link performance metrics to strategic and financial results.

• Experience with HRIS and performance tools (e.g., Workday, SuccessFactors) and data dashboards (e.g., PowerBI, Tableau).

• Exposure to formal change management methodologies (e.g., PROSCI, Kotter) would be advantageous.

• Demonstrated success partnering with senior leaders and managers across multiple business functions.

Measures of Success

Success in this role will be evaluated through:

• Measurable improvements in business productivity.

• Enhanced employee engagement and performance outcomes.

• Sustained adoption of performance-driven practices across the organisation.