Job Details
Job Description
Role Overview
Support the Cyber Security team in monitoring, remediating, and reporting on security issues across the organisation. This includes handling alerts, engaging users, managing vulnerabilities, supporting awareness training, and assisting with internal reporting.
Key Responsibilities
Security Incident Handling
- Resolve cyber security-related support tickets within SLA.
- Monitor alerts from Slack, email, and security tools.
- Engage users directly and take full ownership of each incident, ensuring it is thoroughly investigated and resolved without delay.
Vulnerability & Endpoint Management
- Track and drive remediation of vulnerabilities with IT teams and users. Ensure security applications are correctly installed and running on all endpoints.
- Threat Monitoring Monitor threat intelligence sources for risks to Core Group and escalate where required.
Training & Awareness
- Assist with cyber awareness course creation and reviews.
- Enrol staff via LMS and manage reminders.
- Reporting & Presentations Create or contribute to internal presentations (e.g., Cyber Pack Updates, IT meetings).
Requirements
- 2+ years in a security analyst, SOC, or IT security support role
- Familiarity with endpoint security, vulnerability tracking, and phishing incident response
- Strong communication and follow-up skills
- Comfortable using communication, productivity, and presentation tools
- Able to work independently and escalate appropriately
