iStore is Africa’s largest Apple Premium Reseller, offering world-class Apple products, services, and customer experiences through a nationwide retail footprint and online platform. As part of the Core Group, iStore partners closely with leading Telco providers and financial institutions to deliver innovative funded channel solutions to customers.

Driven by a passion for technology and service excellence, iStore continues to grow rapidly, creating opportunities for talented professionals to make a meaningful impact in a dynamic retail environment.

About the Role

We are seeking a detail-oriented and highly organised Escalation Support Administrator to join our Funded Channel Central Support team at iStore Head Office. This role plays a critical administrative and data-support function within the escalation team, ensuring Telco system access is managed accurately and securely while delivering reliable reporting across the funded channel operation.

You will be responsible for overseeing Telco user access across the national retail network, maintaining compliance registers, producing operational reports, and supporting internal teams with data-driven insights and documentation.

Key Responsibilities

• Administer all Telco system access requests, removals, and user management across the national iStore retail network

• Maintain and regularly audit system access registers in line with compliance standards

• Prepare weekly and monthly reports on escalations, transactions, and team performance metrics

• Support internal stakeholders with data requests and ad-hoc reporting

• Maintain Standard Operating Procedure (SOP) documentation and assist with internal audits

• Ensure sensitive system data and permissions are managed securely and accurately

• Provide administrative support to the Funded Channel Central Support team as required

Required Skills and Experience

• 2+ years’ experience in administration, IT support, or data/reporting roles

• Strong command of Excel or Google Sheets; familiarity with CRM or Telco platforms advantageous

• Highly organised with exceptional attention to detail

• Proven ability to manage sensitive system data and access permissions securely

• Strong written communication and documentation skills

• Comfortable working in a structured, process-driven environment

If you are an organised, data-focused professional who enjoys supporting operational teams and ensuring systems run smoothly, we’d love to hear from you.