Key Responsibilities:

• Assist in updating website content (text, images, links, banners, products etc).
• Perform regular content checks to ensure accuracy, functionality, and visual consistency across web pages to ensure brand alignment & SEO best practices.
• Collaborate & coordinate with internal teams to update & publish promotions, landing pages, campaign content, routine website maintenance tasks, updates, integrations and documentation.
• Support troubleshooting efforts to swiftly address and resolve website issues.
• Conduct basic quality assurance and testing across devices and browsers.
• Communicate with cross-functional teams to support ongoing digital initiatives.
• Customer service & operational support:  Collaborate with customer service & operations to provide support for daily operations within the business unit and to resolve user issues related to the website.

Key Skills & Attributes:

• Strong Attention to Detail: Able to spot inconsistencies and errors in text, layout, or links.
• Organized & Reliable: Manages tasks with structure and meets deadlines.
• Adaptable: Comfortable working in a dynamic environment with shifting priorities.
• Calm Under Pressure: Maintains performance and quality during high-demand periods, managing multiple projects and deadlines.
• Team Player: Works well with others and communicates clearly.
• Quick Learner: Eager to develop new skills and grow within the role.
• Problem solving orientation: Approaches challenges with a proactive attitude, identifying and resolving issues efficiently in real time.

Qualifications:

• Degree, diploma, or certificate in Digital Media, Communications, Marketing, Web Design, or a related field — or equivalent practical experience.
• Familiarity with using websites and content management systems (e.g., Shopify, WordPress, Wix).
• Basic understanding of web principles and practices (HTML/CSS, SEO, responsive design) is a plus.
• Basic understanding of website structure, page layouts, and content formatting
• Comfortable using digital tools like Google Docs, spreadsheets & Monday.com

Bonus Skills (Nice to Have):

• Experience with image editing tools (e.g., Canva, Photoshop).
• Exposure to e-commerce platforms like Shopify or WooCommerce.
• Interest in user experience, digital marketing, or analytics.